A) Basic Maintenance Plan - No additional monthly fee, included in purchase price
      Includes cost of defective or faulty equipment repaired or replaced under warranty during first 1 year
      Includes cost of defects in workmanship or labor under warranty during first 90 days
      Includes free phone technical support during the first 90 days
          - Includes free software updates for download from Spy Centre Security
          - Customer provides their own self maintenance, cleaning, re-aiming, tuning, etc.
          - Additional repairs are billed for time and materials as needed **
 
  B) Preventative Maintenance Plan - monthly fee
      **  INCLUDES ALL ITEMS IN BASIC PLAN PLUS
            Includes a loaner DVR during the maintenance plan whenever the customer's unit needs off site service
            Customer receives 4 quarterly visits per year for preventative maintenance to include:
               - Cleaning, focus, and re-aim cameras to maximize performance
               - Cleaning, tuning, de-fragment HD on digital video recorder to maximize performance
               - Software updates, DVR maintenance to be performed on site by Spy Centre Security
               - Customer retraining on system 1 - 2 hours per quarter as requested
           
                       
  C) Proactive Maintenance Plan - monthly fee
      ** INCLUDES ALL ITEMS IN PREVENTATIVE PLAN PLUS
           Monthly remote visit and checkup to verify system is working properly.
           Monthly screen print to verify cameras are up and running.
           If a problem is found the customer is given priority service availability over other customers outside this service plan.
           This plan is for customers with a high reliance on camera uptime.
 

  ** Damage from intentional or unintentional misuse, damage from unauthorized service, damage from acts of God (fire, flood, lightning etc), and damage
     from negligence are not covered under the Basic, Preventative or Proactive Maintenance plans.
  ** Lift rentals are not covered under ANY maintenance plan, it is always the clients’ financial responsibility to provide lift access to cameras for any service to
     be provided